TAX FREE - information for travellers

If you have permanent place of residence outside the European Union, you can get a VAT refund on goods bought in Poland in TAX FREE points.

Note: a seller may refund VAT if a traveller took the purchased goods outside the European Union no later than on the last day of the third month following the month when the sale took place.

1. Buy in points of sale marked with TAX FREE logo

Remember that you are entitled to a VAT refund when you buy goods for min. 200 PLN from one seller.

2. Inform the seller that you want to use TAX FREE

Choose the way of tax refund:

• non-cash - you will receive your tax refund in the form of your choice,
• cash - you will have to collect your tax refund personally from the seller.

Remember that you cannot change selected form of tax refund for a given TAX FREE document!

Ask your retailer for:

• electronic version of TAX FREE document to your e-mail address, e.g. in pdf format, or
• a printout of the electronic TAX FREE document.

3. The electronic TAX FREE document is automatically forwarded to the border

4. Present the TAX FREE document and the purchased goods when leaving

At the border:

• show the officer of the Customs and Tax Control Service your TAX FREE documents (printed or on a mobile device)
• inform about missing goods
• present the exported goods (upon request of the officer) Remember - the exported goods have to be intact
• the TAX FREE system will generate an electronic export confirmation for all presented TAX FREE documents
• if you have printed TAX FREE document, upon your request you will receive POLSKA-CŁO (POLAND-CUSTOMS) stamp

Important:

• If you have a TAX FREE document issued in another Member State and you leave the territory of the European Union through the Polish customs border crossing point - in this case the confirmation of the export of goods will be POLSKA-CŁO (POLAND-CUSTOMS) stamp,
• If you have a Polish printed TAX FREE document and you leave the territory of the European Union from a Member State other than Poland - you will obtain a confirmation of export of goods in accordance with the regulations in force in a given country.

5. You will receive a VAT refund:

• if you have chosen non-cash - you will receive your tax refund in the form indicated at the time of purchase,
• if you have chosen cash - you will have to collect your tax refund personally from the seller,

Remember that you cannot change the form of tax refund once chosen.

6. Use the mTAX FREE PL mobile application

The application is dedicated to travelers - natural persons without permanent residence on the territory of the European Union, who purchase goods on the territory of Poland under the TAX FREE procedure.

mTAX FREE PL application provides easy access to the electronic form of the TAX FREE documents issued by the seller and gives the possibility to check the status of the documents online. The new solution offers travelers access to all information about their TAX FREE documents issued in Poland

In order to take full advantage of the application's functionality, you must confirm your data at the time of customs clearance under the TAX FREE procedure at the border. Authorization is completed by the Customs and Tax Control Service officer during customs clearance upon the request of the traveler. Learn more about the app in the Mobile Apps tab.

Watch the video on YouTube (page opens in a new window) and learn how to use the application.

7.  Check the status of the TAX FREE document issued in Poland

At www.granica.gov.pl (the page opens in a new window) we provided the possibility to check the current status of the TAX FREE documents issued in Poland.

The “Check Status” functionality is available on the indicated page in the TaxFree tab, on the taskbar, where the current status of the TAX FREE document will be displayed when you enter the UNS number of the TAX FREE document.