Find answers to frequently asked questions in:
If you have not found the necessary information there, use the help of Help Desk SISC consultants through the Central Service Desk (CSD) portal integrated with PUESC, by e-mail or by phone.
We recommend this form of contact as it allows us to handle your request as quickly as possible. Describe the problem, so we will prepare a suitable solution for you.
Attention! If you want to use the Help Desk SISC via CSD:
Note! All CSD e-mail notifications are sent from the address email@example.com
If you have used the help via the CSD portal at least once, you can send your application by e-mail to the address firstname.lastname@example.org
If you do not have an account at PUESC, use the telephone support.
Send the application from the e-mail address that is your PUESC login.
Note! An application sent from a different e-mail address will be automatically rejected.
In the subject line of the e-mail, enter the name of the service concerned by the request.
If you know the name of the IT system that supports the service, enter its short name in the application. If the problem concerns the interactive form, you will find the system name in the form name in [short system name], e.g. [ZEFIR2].
Please describe the problem in the message so that we can prepare a solution without asking you for additional information. You can also add attachments to the message.
Note - NCTS2 support! In matters related to the transit of goods and the use of the NCTS2 system ("Goods Transit" service group), support is provided by the NCTS2 Help Desk (HD NCTS2).
Send a message to HD NCTS2 to the e-mail address email@example.com
Note - EMCS PL2 support! In matters related to the trade in excise goods and the use of the EMCS PL2 system ("Movement of excise goods (EMCS PL2)" service group), support is provided by the Help Desk of the EMCS PL2 system (HD EMCS PL2).
Send a message to HD EMCS PL2 to the e-mail address firstname.lastname@example.org
Note - e-TOLL support! Information on support in the use of the e-TOLL PL application can be found in the section "If you need help (Help Desk)" in the description of the service. Transfer the vehicle's geolocation data to the SENT register using the e-TOLL PL mobile application:
Attention! We do not support all services by phone. Before you call, check in the FAQ section whether the service has telephone support and if so, under what telephone number (for some services we have launched dedicated support).
Help Desk SISC consultants are available at the following telephone numbers:
+48 22 330 03 30 (calls from mobile phones)
+48 801 055 055 (calls from landlines)
+48 22 330 03 30 (calls from abroad)
for notifications regarding services on PUESC supported by phone, except for:
+48 42 638 80 17
+48 42 638 80 17
Attention! Information on telephone support in the use of the e-TOLL PL application can be found in the section "If you need help (Help Desk)" in the description of the service Submit vehicle geolocation data to the SENT registery using e-TOLL PL mobile application.
Remember at the phone numbers +48 22 330 03 30 (calls from mobile phones), +48 801 055 055 (calls from landlines) and +48 22 330 03 30 (calls from abroad) we provide support from Help Desk SISC consultants in the scope related to with the transfer of geolocation data of the vehicle to the SENT register via the e-TOLL PL application. In the remaining scope (payments for tolls on toll sections of motorways managed by GDDKiA: A2 Konin-Stryków and A4 Wrocław-Sośnica), support for the e-TOLL PL application is provided 24/7 by e-TOLL PL Help Desk consultants at the telephone numbers +48 22 24 337 77.
Attention! The help of Help Desk SISC consultants does not include filling in forms - available at PUESC - together with the user. The SISC Help Desk does not provide support in the field of legal regulations on the basis of which individual services operate, as well as in the field of customs and tax rates, goods classification, tariff restrictions, tax obligations and settlements, administrative fines and penalties.
Information on Help Desk SISC support for specific services can be found in the section "FAQ".
Within 5 days of receiving the answer, you can submit a complaint or request for additional explanations. You can do it through the CSD portal.
Attention! Complaints regarding online payments can be submitted to the quick payment operator. Information about this can be found on the website of the National Clearing House (the website opens in a new window).
Additional information on how KAS provides assistance in fulfilling tax and customs obligations and in using the provided fiscal and customs services can be found at: