FAQ

All

Przewóz odzieży do osoby fizycznej nieprowadzącej działalności gospodarczej nie podlega systemowi SENT, przy czym – na potrzeby ewentualnej kontroli - zalecane jest posiadanie w trakcie przewozu dokumentów uprawdopodobniających dostarczanie towaru do osób fizycznych.

ID: 763605828

To update/change the representation details, please:

  1. Select application WPE0001 Registration update of company representation [SZPROT].
  2. In the "Entity represented" section, enter the IDSISC number of the company for which you want to update the association and validate the data.
  3. Check the checkbox which representation we are changing:
  • I want to add representatives who are an individual,
  • I want to add representatives who are an entity.
  1. In the "Representative" section, enter:
  • IDSISC number, name of the representative person

and/or

  • the IDSISC number of the representing entity

and exit the field with an enter or tab.

  1. The representation data will be downloaded to the application and can be freely modified.
  2. After modifying the data, the application must be generated, signed and sent.
ID: 650857237

You will do this in the fastest way as follows:

The application will be processed without the need to submit the original authorisation to the customs unit.

ID: 650857205

To change the context of the company, click in the upper right corner of the screen on Select first link (next to the name), and then select the company you are looking for from the list.

ID: 667107454

To remove the representation, you need to:

  1. Select application WPE0001 Registration update of company representation [SZPROT].
  2. In the "Entity represented" section, enter the IDSISC number of the company for which you want to update the association and validate the data.
  3. Check the checkbox which representation we are changing:
  • I want to add representatives who are an individual,
  • I want to add representatives who are an entity.
  1. In the "Representative" section, enter:
  • IDSISC number, name of the representative person

and/or

  • the IDSISC number of the representing entity

and exit the field with an enter or tab.

  1. The representation data will be downloaded to the application and can be freely modified.
  1. To complete the representation, complete the general data section of the power of attorney:
  • uncheck the box "Power of attorney granted indefinitely",
  • fill in the end date of the power of attorney.
  1. Once the end of power of attorney data has been completed, the application should be generated, signed and sent.
ID: 650857253
I am an employee of a customs agency and I have checked that the company, which has authorized us to act, is registered on PUESC but has no EORI number. The application "WRP0002 Company data update [SZPROT]" is inactive, what should I do?

Company data on PUESC can only be changed by a person who is associated with it and has the extended right Updating entity data.
Updating the entity's data is an extended right, which must result directly from the content of the authorization granted to the representative.
The update can be made by a customs agency employee. The condition is that this employee has the extended right Updating entity data in relation to his customs agency. The agency must also have the extended right Updating entity data in relation to the company whose data it wants to change.

ID: 650797490

In the field "legal form" you should select:

  • unincorporated entity,

and in the field "details of legal form":

  • civil partnership.
ID: 650780795

Enter the initial digits of the PKD code, omitting the dots, and select the correct code from the drop-down list.

ID: 652085310

If you do not yet have an IDSISC number, you can submit a correction to your application - this can be checked under My Desktop | My Data > IDSISC number, which is in the person table, next to the IDSISC number it will say: NONE.

To change the type of account requested - from extended to basic rights, and to receive an IDSISC in seconds, submit a correction to the application:

  1. Select form WRR0001 Registration of person data [SEAP/SZPROT].
  2. The open application states that your application is a correction. A correction is only possible as long as your application is in service.
  3. Select the button Select basic scope of rights.
  4. Check that all the details you have entered are correct. If you wish, you can change them. Proceed to the next tabs with the Next button.
  5. Finally, under the presentation of the application content, select the Send button.
  6. Under My Desktop | To send and drafts | Documents to send, select and send the application.
  7. In a few seconds, you will receive in the My Desktop | My Cases and Documents | Documents tab information about the registration and ID of the individual.
ID: 652085375

Your error should be verified and checked by the registrant. You can always use the option to submit a correction to the application.

ID: 667571817

If you have not confirmed the creation of your account within 24 hours, your account will be deleted and you will need to create it again.

ID: 652085342
ID: 667107422

To obtain an EORI number, select the area of ​​operation CUSTOMS. Remember that an EORI number in Poland can only be obtained by a domestic company or a company from outside the European Union. Other companies (registered in the territory of the European Union) must apply for an EORI number in the country of establishment.

ID: 652066094

Jeśli dokumentem zamykającym procedurę specjalną jest dokument tranzytowy T1 należy w polu „Rodzaj identyfikatora zamknięcia” wybrać „Tranzyt”, a numer dokumentu podać w polu „Numer identyfikatora zamknięcia”.

ID: 720950721

Check that you have not received an error message on your application. The message should appear within 5 minutes.

If you have received an error message, correct the application and resubmit it.

Otherwise, contact the Help Desk.

ID: 650797473

In the UK, the equivalent of our TIN number is the UTR (Unique Taxpayer Reference - this is the TC number), which is issued by HMRC (Her Majesty Revenue & Customs).

ID: 652066078

Contact the SISC Help Desk

ID: 668065463

Assistance with submitting an application and obtaining CBAM authorized declarant status

Call +48 61 858 60 90 between 8:00 AM and 3:00 PM on weekdays (Monday - Friday).

KAS technical assistance in the field of registration on PUESC and obtaining the authorization called "Access to the CBAM register"

  • go to the Central Service Desk (CSD) portal – only for logged in PUESC users;
  • send a message to the e-mail address: helpdesk-eclo@mf.gov.pl – only for PUESC users who have logged in to CSD at least once:
    • in the "subject" field, enter "Access to the CBAM register",
    • in the message, describe what is not working properly or write what you want to know,
    • send a message from the e-mail address that was used to create an account on PUESC (PUESC login);
  • call the SISC Help Desk hotline (24 hours a day, except for technical breaks between 9 p.m. and 10 p.m.):

+48 22 330 03 30 (calls from mobile phones)

+48 801 055 055 (calls from landlines)

+48 22 330 03 30 (calls from abroad)

- dial extension 3, then 1.

You will receive help only in matters related to access to the CBAM register related to registration on the PUESC portal, i.e. creating an account on PUESC, registering a company and linking a person with a company and obtaining the extended authorization "Access to the CBAM register".

ID: 686593905

In matters related to the e-TOLL PL application, in particular in the scope of:

  • application installation,
  • application configuration,
  • application registration,
  • application updates,
  • application settings,
  • journeys on toll roads,

we provide 24/7 support from consultants:

More information on the e-TOLL PL application can be found on the e-TOLL PL website (the page will open in a new window).

Attention! If you have problems with transferring vehicle geolocation data to the SENT register using the e-TOLL PL mobile application, please contact Help Desk SISC:

  • via the Central Service Desk portal (page opens in a new window)
  • by e-mail, by writing to the address helpdesk-eclo@mf.gov.pl
    • in the field "subject: enter the name of the service,
    • in the content of the message, write what is wrong or what you want to know,
    • send a message from the e-mail address you used to set up an account on PUESC (PUESC login),
  • by phone - 24/7 support (excluding technical break from 9:00 p.m. to 10:00 p.m.) at:
    • 22 330 03 30 (calls from mobile phones)
    • 801 055 055 (calls from landlines)
    • +48 22 330 03 30 (calls from abroad)
ID: 652175989
  • Central Service Desk portal
    go to the CSD - Central Service Desk portal (page opens in a new window)
  • e-mail: helpdesk-eclo@mf.gov.pl:
    • in the "subject" field, enter the name of the service,
    • in the content of the message, describe what is wrong or write what you want to know,
    • send a message from the e-mail address that was used to create an account on PUESC (PUESC login),
  • phone - 24 hours a day (except technical break between 9 p.m. and 10 p.m.):
    • 22 330 03 30 (calls from mobile phones)
    • 801 055 055 (calls from landlines)
    • +48 22 330 03 30 (calls from abroad)

NOTE: We do not provide telephone support for the AIS/ICS2 subsystem services and the "Submit an import declaration" service (VAT-IM form).

ID: 652107169
  • Central Service Desk portal
    go to the CSD - Central Service Desk portal (page opens in a new window)
  • e-mail: helpdesk-eclo@mf.gov.pl:
    • in the "subject" field, enter the name of the service,
    • in the content of the message, describe what is wrong or write what you want to know,
    • send a message from the e-mail address that was used to create an account on PUESC (PUESC login),
  • phone - support on working days from 8:00 to 16:00:
    • 22 330 03 30 (calls from mobile phones)
    • 801 055 055 (calls from landlines)
    • +48 22 330 03 30 (calls from abroad)
ID: 652030177
ID: 652107140

Technical assistance in creating an account on PUESC:

  • Central Service Desk portal
    go to the CSD - Central Service Desk portal (page opens in a new window)
  • e-mail: helpdesk-eclo@mf.gov.pl:
    • in the "subject" field, enter the name of the service,
    • in the content of the message, describe what is wrong or write what you want to know,
    • send a message from the e-mail address that was used to create an account on PUESC (PUESC login);

  • phone - 24/7 support (except for technical breaks between 9 p.m. and 10 p.m.):

    • 22 330 03 30 (calls from mobile phones),

    • 801 055 055 (calls from landlines),

    • +48 22 330 03 30 (calls from abroad).

Substantive assistance in the field of WIA:

  • electronically

You can send your questions via the online form on the website podatki.gov.pl (the website opens in a new window) by selecting the "Contact us" button and then the "Write to us" option.

Remember! Complete all mandatory form fields. We will send confirmation of submitting the question (together with the number assigned to it) to the e-mail address provided in the form, followed by an answer.

If your question concerns WIA - select the topic - Excise tax.

  • by phone

When calling the hotline:

+48 22 330 03 30 (calls from mobile phones),

+48 801 055 055 (calls from landlines),

+48 22 330 03 30 (calls from abroad),

you can get help with substantive issues related to completing the WIA application by selecting the National Tax Information hotline - internal 2 and then 1 - tax and customs hotline.

ID: 685162454
ID: 713497860
  • Central Service Desk portal
    go to the CSD portal - Central Service Desk (page opens in a new window)
  • e-mail: helpdesk-eclo@mf.gov.pl
    • in the "subject" field, enter the name of the service
    • in the body of the message, describe what is wrong or write what you want to know
    • send a message from the e-mail address that was used to create an account on PUESC (PUESC login)
  • phone - 24 hours a day (except technical break between 9 p.m. and 10 p.m.):
    • 22 330 03 30 (calls from mobile phones)
    • 801 055 055 (calls from landlines)
    • +48 22 330 03 30 (calls from abroad)
ID: 652224909
ID: 667911155
  • Central Service Desk portal
    go to the CSD - Central Service Desk portal (page opens in a new window)
  • e-mail: helpdesk-eclo@mf.gov.pl:
    • in the "subject" field, enter the name of the service,
    • in the content of the message, describe what is wrong or write what you want to know,
    • send a message from the e-mail address that was used to create an account on PUESC (PUESC login),
  • phone - 24 hours a day (except technical break between 9 p.m. and 10 p.m.):
    • 22 330 03 30 (calls from mobile phones)
    • 801 055 055 (calls from landlines)
    • +48 22 330 03 30 (calls from abroad)

NOTE: Telephone support is provided only in the scope of setting up an account on the PUESC portal, company registration and linking a person with the company for the purpose of using the service.

ID: 652137663
ID: 691175240
  • Central Service Desk portal:
    go to the CSD portal - Central Service Desk (page opens in a new window)
  • e-mail: helpdesk-eclo@mf.gov.pl:
    • in the "subject" field, enter the name of the service,
    • in the content of the message, describe what is wrong or write what you want to know,
    • send a message from the e-mail address that was used to create an account on PUESC (PUESC login);
  • phone - 24/7 support (except technical break from 9 p.m. to 10 p.m.):
    • 22 330 03 30 (calls from mobile phones)
    • 801 055 055 (calls from landlines)
    • +48 22 330 03 30 (calls from abroad)
ID: 652218903
  • Central Service Desk portal
    go to the CSD portal - Central Service Desk (page opens in a new window)
  • e-mail:
    • emcs.hd@mf.gov.pl
      • in the "subject" field, enter the name of the service,
      • in the content of the message, write what is wrong or what you want to know,
      • send a message from the e-mail address you used to set up your PUESC account (PUESC login) - you will contact the NCTS2 Competence Center at the Tax Administration Chamber in Łódź;
    • helpdesk-eclo@mf.gov.pl
      • in the "subject" field, enter the name of the service,
      • in the content of the message, write what is wrong or what you want to know,
      • send a message from the e-mail address you used to set up your PUESC account (PUESC login) - the message will be sent to the CSD system;
  • telephone - 24/7 support (excluding technical break from 9:00 p.m. to 10:00 p.m.):
    • 22 330 03 30 (calls from mobile phones)
    • 801 055 055 (calls from landlines)
    • +48 22 330 03 30 (calls from abroad)
ID: 652175949
  • Central Service Desk portal
    go to the CSD - Central Service Desk portal (page opens in a new window)
  • e-mail: helpdesk-eclo@mf.gov.pl:
    • in the "subject" field, enter the name of the service,
    • in the content of the message, describe what is wrong or write what you want to know,
    • send a message from the e-mail address that was used to create an account on PUESC (PUESC login),
  • phone - 24/7 support (excluding technical break from 9:00 p.m. to 10:00 p.m.):
    • 22 330 03 30 (calls from mobile phones)
    • 801 055 055 (calls from landlines)
    • +48 22 330 03 30 (calls from abroad)
ID: 652175965
  • Central Service Desk portal:
    go to the CSD portal - Central Service Desk (page opens in a new window)
  • e-mail: helpdesk-eclo@mf.gov.pl:
    • in the "subject" field, enter the name of the service,
    • in the content of the message, describe what is wrong or write what you want to know,
    • send a message from the e-mail address that was used to create an account on PUESC (PUESC login);
  • phone - 24/7 support (excluding technical break from 9:00 p.m. to 10:00 p.m.):
    • 22 330 03 30 (calls from mobile phones)
    • 801 055 055 (calls from landlines)
    • +48 22 330 03 30 (calls from abroad)
ID: 672808249
  • Central Service Desk portal:
    go to the CSD portal - Central Service Desk (page opens in a new window)
  • e-mail: helpdesk-eclo@mf.gov.pl:
    • in the "subject" field, enter the name of the service,
    • in the content of the message, describe what is wrong or write what you want to know,
    • send a message from the e-mail address that was used to create an account on PUESC (PUESC login);
  • phone - 24/7 support (excluding technical break from 9:00 p.m. to 10:00 p.m.):
    • 22 330 03 30 (calls from mobile phones)
    • 801 055 055 (calls from landlines)
    • +48 22 330 03 30 (calls from abroad)
ID: 672808206
  • Central Service Desk portal - Help Desk SISC (page opens in a new window) 
    To report in the Central Service Desk portal, use the payment ID or document identifier, e.g. WPL or document system number.
  • e-mail – helpdesk-eclo@mf.gov.pl
    • in the "subject" field, enter the name of the service,
    • in the content of the message, write what is wrong or what you want to know,
    • in the content of the message, be sure to provide the payment ID or document identifier, e.g. WPL or document system number,
    • send a message from the e-mail address you used to set up an account on PUESC (PUESC login);
  • phone - 24/7 support (except technical break from 9 p.m. to 10 p.m.) - only in the field of registration for the service, i.e. setting up an account on the PUESC portal, company registration and linking a person with the company:
    • 22 330 03 30 (calls from mobile phones)
    • 801 055 055 (calls from landlines)
    • +48 22 330 03 30 (calls from abroad)
ID: 652190587
  • Central Service Desk portal:
    go to the CSD portal - Central Service Desk (page opens in a new window)
  • e-mail: helpdesk-eclo@mf.gov.pl:
    • in the "subject" field, enter the name of the service,
    • in the content of the message, describe what is wrong or write what you want to know,
    • send a message from the e-mail address that was used to create an account on PUESC (PUESC login);
  • phone - 24/7 support (except technical break from 9 p.m. to 10 p.m.):
    • 22 330 03 30 (calls from mobile phones)
    • 801 055 055 (calls from landlines)
    • +48 22 330 03 30 (calls from abroad)
ID: 652210007
  • Central Service Desk portal:
    go to the CSD portal - Central Service Desk (page opens in a new window)
  • e-mail: helpdesk-eclo@mf.gov.pl:
    • in the "subject" field, enter the name of the service,
    • in the content of the message, describe what is wrong or write what you want to know,
    • send a message from the e-mail address that was used to create an account on PUESC (PUESC login);
  • phone - 24/7 support (except technical break from 9 p.m. to 10 p.m.):
    • 22 330 03 30 (calls from mobile phones)
    • 801 055 055 (calls from landlines)
    • +48 22 330 03 30 (calls from abroad)
ID: 652190567
  • Central Service Desk portal:
    go to the CSD portal - Central Service Desk (page opens in a new window)
  • e-mail: helpdesk-eclo@mf.gov.pl:
    • in the "subject" field, enter the name of the service,
    • in the content of the message, describe what is wrong or write what you want to know,
    • send a message from the e-mail address that was used to create an account on PUESC (PUESC login);
  • phone - 24/7 support (except technical break from 9 p.m. to 10 p.m.):
    • 22 330 03 30 (calls from mobile phones)
    • 801 055 055 (calls from landlines)
    • +48 22 330 03 30 (calls from abroad)
ID: 652210027
ID: 652218992
  • Central Service Desk portal
    go to the CSD - Central Service Desk portal (page opens in a new window)
  • e-mail: helpdesk-eclo@mf.gov.pl:
    • in the "subject" field, enter the name of the service,
    • in the content of the message, describe what is wrong or write what you want to know,
    • send a message from the e-mail address that was used to create an account on PUESC (PUESC login),
  • phone - 24 hours a day (except technical break between 9 p.m. and 10 p.m.) - only in the scope of setting up an account on the PUESC portal, registering a company and linking a person with a company:
    • 22 330 03 30 (calls from mobile phones)
    • 801 055 055 (calls from landlines)
    • +48 22 330 03 30 (calls from abroad)
ID: 652137647
  • Central Service Desk portal
    go to the CSD - Central Service Desk portal (page opens in a new window)
  • e-mail: helpdesk-eclo@mf.gov.pl:
    • in the "subject" field, enter the name of the service,
    • in the content of the message, describe what is wrong or write what you want to know,
    • send a message from the e-mail address that was used to create an account on PUESC (PUESC login),
  • phone - 24 hours a day (except technical break between 9 p.m. and 10 p.m.):
    • 22 330 03 30 (calls from mobile phones)
    • 801 055 055 (calls from landlines)
    • +48 22 330 03 30 (calls from abroad)
ID: 652137613
  • Central Service Desk portal
    go to the CSD - Central Service Desk portal (page opens in a new window)
  • e-mail: helpdesk-eclo@mf.gov.pl:
    • in the "subject" field, enter the name of the service,
    • in the content of the message, describe what is wrong or write what you want to know,
    • send a message from the e-mail address that was used to create an account on PUESC (PUESC login),
  • telephone - 24 hours a day (except technical break between 9 p.m. and 10 p.m.):
    • 22 330 03 30 (calls from mobile phones)
    • 801 055 055 (calls from landlines)
    • +48 22 330 03 30 (calls from abroad)
ID: 652107188
  • Central Service Desk portal
    go to the CSD - Central Service Desk portal (page opens in a new window)
  • e-mail: helpdesk-eclo@mf.gov.pl:
    • in the "subject" field, enter the name of the service,
    • in the content of the message, describe what is wrong or write what you want to know,
    • send a message from the e-mail address that was used to create an account on PUESC (PUESC login),
  • phone - support on working days from 8:00 to 16:00:
    • 22 330 03 30 (calls from mobile phones)
    • 801 055 055 (calls from landlines)
    • +48 22 330 03 30 (calls from abroad)

Contact with the Central Department of Intrastat IAS in Szczecin

Substantive handling of INTRASTAT declarations is carried out in individual units of the Intrastat Department according to the NIP ranges of entities obliged to submit such declarations.
List of contact telephone numbers to the Central INTRASTAT Department - pdf file (41,3 KB)

ID: 652137631
ID: 652137675
ID: 652029686
ID: 652218969
ID: 652029674
ID: 652107124