FAQ

All

Technical assistance in creating an account on PUESC:

  • Central Service Desk portal
    go to the CSD - Central Service Desk portal (page opens in a new window)
  • e-mail: helpdesk-eclo@mf.gov.pl:
    • in the "subject" field, enter the name of the service,
    • in the content of the message, describe what is wrong or write what you want to know,
    • send a message from the e-mail address that was used to create an account on PUESC (PUESC login);

  • phone - 24/7 support (except for technical breaks between 9 p.m. and 10 p.m.):

    • 22 330 03 30 (calls from mobile phones),

    • 801 055 055 (calls from landlines),

    • +48 22 330 03 30 (calls from abroad).

Substantive assistance in the field of WIA:

  • electronically

You can send your questions via the online form on the website podatki.gov.pl (the website opens in a new window) by selecting the "Contact us" button and then the "Write to us" option.

Remember! Complete all mandatory form fields. We will send confirmation of submitting the question (together with the number assigned to it) to the e-mail address provided in the form, followed by an answer.

If your question concerns WIA - select the topic - Excise tax.

  • by phone

When calling the hotline (support on working days from 8:00 a.m. to 6:00 p.m):

+48 22 330 03 30 (calls from mobile phones),

+48 801 055 055 (calls from landlines),

+48 22 330 03 30 (calls from abroad),

you can get help with substantive issues related to completing the WIA application by dialing the tax and customs hotline - internal 1.

ID: 685162454
ID: 691175240
  • Central Service Desk portal:
    go to the CSD portal - Central Service Desk (page opens in a new window)
  • e-mail: helpdesk-eclo@mf.gov.pl:
    • in the "subject" field, enter the name of the service,
    • in the content of the message, describe what is wrong or write what you want to know,
    • send a message from the e-mail address that was used to create an account on PUESC (PUESC login);
  • phone - 24/7 support (except technical break from 9 p.m. to 10 p.m.):
    • 22 330 03 30 (calls from mobile phones)
    • 801 055 055 (calls from landlines)
    • +48 22 330 03 30 (calls from abroad)
ID: 652218903
  • Central Service Desk portal
    go to the CSD portal - Central Service Desk (page opens in a new window)
  • e-mail:
    • emcs.hd@mf.gov.pl
      • in the "subject" field, enter the name of the service,
      • in the content of the message, write what is wrong or what you want to know,
      • send a message from the e-mail address you used to set up your PUESC account (PUESC login) - you will contact the NCTS2 Competence Center at the Tax Administration Chamber in Łódź;
    • helpdesk-eclo@mf.gov.pl
      • in the "subject" field, enter the name of the service,
      • in the content of the message, write what is wrong or what you want to know,
      • send a message from the e-mail address you used to set up your PUESC account (PUESC login) - the message will be sent to the CSD system;
  • telephone - 24/7 support (excluding technical break from 9:00 p.m. to 10:00 p.m.):
    • 22 330 03 30 (calls from mobile phones)
    • 801 055 055 (calls from landlines)
    • +48 22 330 03 30 (calls from abroad)
ID: 652175949

In matters related to the e-TOLL PL application, in particular in the scope of:

  • application installation,
  • application configuration,
  • application registration,
  • application updates,
  • application settings,
  • journeys on toll roads,

we provide 24/7 support from consultants:

More information on the e-TOLL PL application can be found on the e-TOLL PL website (the page will open in a new window).

Attention! If you have problems with transferring vehicle geolocation data to the SENT register using the e-TOLL PL mobile application, please contact Help Desk SISC:

  • via the Central Service Desk portal (page opens in a new window)
  • by e-mail, by writing to the address helpdesk-eclo@mf.gov.pl
    • in the field "subject: enter the name of the service,
    • in the content of the message, write what is wrong or what you want to know,
    • send a message from the e-mail address you used to set up an account on PUESC (PUESC login),
  • by phone - 24/7 support (excluding technical break from 9:00 p.m. to 10:00 p.m.) at:
    • 22 330 03 30 (calls from mobile phones)
    • 801 055 055 (calls from landlines)
    • +48 22 330 03 30 (calls from abroad)
ID: 652175989
  • Central Service Desk portal
    go to the CSD - Central Service Desk portal (page opens in a new window)
  • e-mail: helpdesk-eclo@mf.gov.pl:
    • in the "subject" field, enter the name of the service,
    • in the content of the message, describe what is wrong or write what you want to know,
    • send a message from the e-mail address that was used to create an account on PUESC (PUESC login),
  • phone - 24/7 support (excluding technical break from 9:00 p.m. to 10:00 p.m.):
    • 22 330 03 30 (calls from mobile phones)
    • 801 055 055 (calls from landlines)
    • +48 22 330 03 30 (calls from abroad)
ID: 652175965
  • Central Service Desk portal:
    go to the CSD portal - Central Service Desk (page opens in a new window)
  • e-mail: helpdesk-eclo@mf.gov.pl:
    • in the "subject" field, enter the name of the service,
    • in the content of the message, describe what is wrong or write what you want to know,
    • send a message from the e-mail address that was used to create an account on PUESC (PUESC login);
  • phone - 24/7 support (excluding technical break from 9:00 p.m. to 10:00 p.m.):
    • 22 330 03 30 (calls from mobile phones)
    • 801 055 055 (calls from landlines)
    • +48 22 330 03 30 (calls from abroad)
ID: 672808249
  • Central Service Desk portal:
    go to the CSD portal - Central Service Desk (page opens in a new window)
  • e-mail: helpdesk-eclo@mf.gov.pl:
    • in the "subject" field, enter the name of the service,
    • in the content of the message, describe what is wrong or write what you want to know,
    • send a message from the e-mail address that was used to create an account on PUESC (PUESC login);
  • phone - 24/7 support (excluding technical break from 9:00 p.m. to 10:00 p.m.):
    • 22 330 03 30 (calls from mobile phones)
    • 801 055 055 (calls from landlines)
    • +48 22 330 03 30 (calls from abroad)
ID: 672808206

KAS technical assistance in the field of registration on PUESC

  • go to the Central Service Desk (CSD) portal – only for logged in PUESC users;
  • send a message to the e-mail address: helpdesk-eclo@mf.gov.pl – only for PUESC users who have logged in to CSD at least once:
    • in the "subject" field, enter "Access to the CBAM register",
    • in the message, describe what is not working properly or write what you want to know,
    • send a message from the e-mail address that was used to create an account on PUESC (PUESC login);
  • call the SISC Help Desk hotline (24 hours a day, except for technical breaks between 9 p.m. and 10 p.m.):

+48 22 330 03 30 (calls from mobile phones)

+48 801 055 055 (calls from landlines)

+48 22 330 03 30 (calls from abroad)

- dial extension 3, then 1.

You will receive help only in matters related to access to the CBAM register related to registration on the PUESC portal, i.e. creating an account on PUESC, registering a company and linking a person with a company and obtaining the extended authorization "Access to the CBAM register".

KOBIZE substantive assistance in the field of issues related to CBAM

For assistance in fulfilling obligations related to CBAM and information on the functioning of the EU CBAM transitional register, please contact the National Center for Emission Balancing and Management (KOBIZE):

  • call the KOBIZE hotline - available on weekdays from 9:00 a.m. to 3:00 p.m. at (22) 569 6597;
  • send a message to the e-mail address: cbam@kobize.pl.
ID: 686593905
  • Central Service Desk portal - Help Desk SISC (page opens in a new window) 
    To report in the Central Service Desk portal, use the payment ID or document identifier, e.g. WPL or document system number.
  • e-mail – helpdesk-eclo@mf.gov.pl
    • in the "subject" field, enter the name of the service,
    • in the content of the message, write what is wrong or what you want to know,
    • in the content of the message, be sure to provide the payment ID or document identifier, e.g. WPL or document system number,
    • send a message from the e-mail address you used to set up an account on PUESC (PUESC login);
  • phone - 24/7 support (except technical break from 9 p.m. to 10 p.m.) - only in the field of registration for the service, i.e. setting up an account on the PUESC portal, company registration and linking a person with the company:
    • 22 330 03 30 (calls from mobile phones)
    • 801 055 055 (calls from landlines)
    • +48 22 330 03 30 (calls from abroad)
ID: 652190587
  • Central Service Desk portal:
    go to the CSD portal - Central Service Desk (page opens in a new window)
  • e-mail: helpdesk-eclo@mf.gov.pl:
    • in the "subject" field, enter the name of the service,
    • in the content of the message, describe what is wrong or write what you want to know,
    • send a message from the e-mail address that was used to create an account on PUESC (PUESC login);
  • phone - 24/7 support (except technical break from 9 p.m. to 10 p.m.):
    • 22 330 03 30 (calls from mobile phones)
    • 801 055 055 (calls from landlines)
    • +48 22 330 03 30 (calls from abroad)
ID: 652210007
  • Central Service Desk portal:
    go to the CSD portal - Central Service Desk (page opens in a new window)
  • e-mail: helpdesk-eclo@mf.gov.pl:
    • in the "subject" field, enter the name of the service,
    • in the content of the message, describe what is wrong or write what you want to know,
    • send a message from the e-mail address that was used to create an account on PUESC (PUESC login);
  • phone - 24/7 support (except technical break from 9 p.m. to 10 p.m.):
    • 22 330 03 30 (calls from mobile phones)
    • 801 055 055 (calls from landlines)
    • +48 22 330 03 30 (calls from abroad)
ID: 652190567
  • Central Service Desk portal:
    go to the CSD portal - Central Service Desk (page opens in a new window)
  • e-mail: helpdesk-eclo@mf.gov.pl:
    • in the "subject" field, enter the name of the service,
    • in the content of the message, describe what is wrong or write what you want to know,
    • send a message from the e-mail address that was used to create an account on PUESC (PUESC login);
  • phone - 24/7 support (except technical break from 9 p.m. to 10 p.m.):
    • 22 330 03 30 (calls from mobile phones)
    • 801 055 055 (calls from landlines)
    • +48 22 330 03 30 (calls from abroad)
ID: 652210027
ID: 652218992
  • Central Service Desk portal
    go to the CSD portal - Central Service Desk (page opens in a new window)
  • e-mail: helpdesk-eclo@mf.gov.pl
    • in the "subject" field, enter the name of the service
    • in the body of the message, describe what is wrong or write what you want to know
    • send a message from the e-mail address that was used to create an account on PUESC (PUESC login)
  • phone - 24 hours a day (except technical break between 9 p.m. and 10 p.m.):
    • 22 330 03 30 (calls from mobile phones)
    • 801 055 055 (calls from landlines)
    • +48 22 330 03 30 (calls from abroad)
ID: 652224909
  • Central Service Desk portal
    go to the CSD - Central Service Desk portal (page opens in a new window)
  • e-mail: helpdesk-eclo@mf.gov.pl:
    • in the "subject" field, enter the name of the service,
    • in the content of the message, describe what is wrong or write what you want to know,
    • send a message from the e-mail address that was used to create an account on PUESC (PUESC login),
  • phone - 24 hours a day (except technical break between 9 p.m. and 10 p.m.):
    • 22 330 03 30 (calls from mobile phones)
    • 801 055 055 (calls from landlines)
    • +48 22 330 03 30 (calls from abroad)
ID: 652107169
  • Central Service Desk portal
    go to the CSD - Central Service Desk portal (page opens in a new window)
  • e-mail: helpdesk-eclo@mf.gov.pl:
    • in the "subject" field, enter the name of the service,
    • in the content of the message, describe what is wrong or write what you want to know,
    • send a message from the e-mail address that was used to create an account on PUESC (PUESC login),
  • phone - 24 hours a day (except technical break between 9 p.m. and 10 p.m.):
    • 22 330 03 30 (calls from mobile phones)
    • 801 055 055 (calls from landlines)
    • +48 22 330 03 30 (calls from abroad)

NOTE: Telephone support is provided only in the scope of setting up an account on the PUESC portal, company registration and linking a person with the company for the purpose of using the service.

ID: 652137663
  • Central Service Desk portal
    go to the CSD - Central Service Desk portal (page opens in a new window)
  • e-mail: helpdesk-eclo@mf.gov.pl:
    • in the "subject" field, enter the name of the service,
    • in the content of the message, describe what is wrong or write what you want to know,
    • send a message from the e-mail address that was used to create an account on PUESC (PUESC login),
  • phone - 24 hours a day (except technical break between 9 p.m. and 10 p.m.) - only in the scope of setting up an account on the PUESC portal, registering a company and linking a person with a company:
    • 22 330 03 30 (calls from mobile phones)
    • 801 055 055 (calls from landlines)
    • +48 22 330 03 30 (calls from abroad)
ID: 652137647
  • Central Service Desk portal
    go to the CSD - Central Service Desk portal (page opens in a new window)
  • e-mail: helpdesk-eclo@mf.gov.pl:
    • in the "subject" field, enter the name of the service,
    • in the content of the message, describe what is wrong or write what you want to know,
    • send a message from the e-mail address that was used to create an account on PUESC (PUESC login),
  • phone - 24 hours a day (except technical break between 9 p.m. and 10 p.m.):
    • 22 330 03 30 (calls from mobile phones)
    • 801 055 055 (calls from landlines)
    • +48 22 330 03 30 (calls from abroad)
ID: 652137613
  • Central Service Desk portal
    go to the CSD - Central Service Desk portal (page opens in a new window)
  • e-mail: helpdesk-eclo@mf.gov.pl:
    • in the "subject" field, enter the name of the service,
    • in the content of the message, describe what is wrong or write what you want to know,
    • send a message from the e-mail address that was used to create an account on PUESC (PUESC login),
  • telephone - 24 hours a day (except technical break between 9 p.m. and 10 p.m.):
    • 22 330 03 30 (calls from mobile phones)
    • 801 055 055 (calls from landlines)
    • +48 22 330 03 30 (calls from abroad)
ID: 652107188
ID: 667911155
  • Central Service Desk portal
    go to the CSD - Central Service Desk portal (page opens in a new window)
  • e-mail: helpdesk-eclo@mf.gov.pl:
    • in the "subject" field, enter the name of the service,
    • in the content of the message, describe what is wrong or write what you want to know,
    • send a message from the e-mail address that was used to create an account on PUESC (PUESC login),
  • phone - support on working days from 8:00 to 16:00:
    • 22 330 03 30 (calls from mobile phones)
    • 801 055 055 (calls from landlines)
    • +48 22 330 03 30 (calls from abroad)

Contact with the Central Department of Intrastat IAS in Szczecin

Substantive handling of INTRASTAT declarations is carried out in individual units of the Intrastat Department according to the NIP ranges of entities obliged to submit such declarations.
List of contact telephone numbers to the Central INTRASTAT Department - pdf file (41,3 KB)

ID: 652137631
ID: 652137675
ID: 652029686
  • Central Service Desk portal
    go to the CSD - Central Service Desk portal (page opens in a new window)
  • e-mail: helpdesk-eclo@mf.gov.pl:
    • in the "subject" field, enter the name of the service,
    • in the content of the message, describe what is wrong or write what you want to know,
    • send a message from the e-mail address that was used to create an account on PUESC (PUESC login),
  • phone - support on working days from 8:00 to 16:00:
    • 22 330 03 30 (calls from mobile phones)
    • 801 055 055 (calls from landlines)
    • +48 22 330 03 30 (calls from abroad)
ID: 652030177
ID: 668065463
ID: 652218969
ID: 652029674
ID: 652107124
ID: 652107140