FAQ

Excise duties, gambling, movements and transports

Contact the SISC Help Desk

Technical assistance in creating an account on PUESC:

  • Central Service Desk portal
    go to the CSD - Central Service Desk portal (page opens in a new window)
  • e-mail: helpdesk-eclo@mf.gov.pl:
    • in the "subject" field, enter the name of the service,
    • in the content of the message, describe what is wrong or write what you want to know,
    • send a message from the e-mail address that was used to create an account on PUESC (PUESC login);

  • phone - 24/7 support (except for technical breaks between 9 p.m. and 10 p.m.):

    • 22 330 03 30 (calls from mobile phones),

    • 801 055 055 (calls from landlines),

    • +48 22 330 03 30 (calls from abroad).

Substantive assistance in the field of WIA:

  • electronically

You can send your questions via the online form on the website podatki.gov.pl (the website opens in a new window) by selecting the "Contact us" button and then the "Write to us" option.

Remember! Complete all mandatory form fields. We will send confirmation of submitting the question (together with the number assigned to it) to the e-mail address provided in the form, followed by an answer.

If your question concerns WIA - select the topic - Excise tax.

  • by phone

When calling the hotline (support on working days from 8:00 a.m. to 6:00 p.m):

+48 22 330 03 30 (calls from mobile phones),

+48 801 055 055 (calls from landlines),

+48 22 330 03 30 (calls from abroad),

you can get help with substantive issues related to completing the WIA application by dialing the tax and customs hotline - internal 1.

ID: 685162454
  • Central Service Desk portal
    go to the CSD portal - Central Service Desk (page opens in a new window)
  • e-mail:
    • emcs.hd@mf.gov.pl
      • in the "subject" field, enter the name of the service,
      • in the content of the message, write what is wrong or what you want to know,
      • send a message from the e-mail address you used to set up your PUESC account (PUESC login) - you will contact the NCTS2 Competence Center at the Tax Administration Chamber in Łódź;
    • helpdesk-eclo@mf.gov.pl
      • in the "subject" field, enter the name of the service,
      • in the content of the message, write what is wrong or what you want to know,
      • send a message from the e-mail address you used to set up your PUESC account (PUESC login) - the message will be sent to the CSD system;
  • telephone - 24/7 support (excluding technical break from 9:00 p.m. to 10:00 p.m.):
    • 22 330 03 30 (calls from mobile phones)
    • 801 055 055 (calls from landlines)
    • +48 22 330 03 30 (calls from abroad)
ID: 652175949

In matters related to the e-TOLL PL application, in particular in the scope of:

  • application installation,
  • application configuration,
  • application registration,
  • application updates,
  • application settings,
  • journeys on toll roads,

we provide 24/7 support from consultants:

More information on the e-TOLL PL application can be found on the e-TOLL PL website (the page will open in a new window).

Attention! If you have problems with transferring vehicle geolocation data to the SENT register using the e-TOLL PL mobile application, please contact Help Desk SISC:

  • via the Central Service Desk portal (page opens in a new window)
  • by e-mail, by writing to the address helpdesk-eclo@mf.gov.pl
    • in the field "subject: enter the name of the service,
    • in the content of the message, write what is wrong or what you want to know,
    • send a message from the e-mail address you used to set up an account on PUESC (PUESC login),
  • by phone - 24/7 support (excluding technical break from 9:00 p.m. to 10:00 p.m.) at:
    • 22 330 03 30 (calls from mobile phones)
    • 801 055 055 (calls from landlines)
    • +48 22 330 03 30 (calls from abroad)
ID: 652175989
  • Central Service Desk portal
    go to the CSD - Central Service Desk portal (page opens in a new window)
  • e-mail: helpdesk-eclo@mf.gov.pl:
    • in the "subject" field, enter the name of the service,
    • in the content of the message, describe what is wrong or write what you want to know,
    • send a message from the e-mail address that was used to create an account on PUESC (PUESC login),
  • phone - 24/7 support (excluding technical break from 9:00 p.m. to 10:00 p.m.):
    • 22 330 03 30 (calls from mobile phones)
    • 801 055 055 (calls from landlines)
    • +48 22 330 03 30 (calls from abroad)
ID: 652175965
ID: 652029686
  • Central Service Desk portal
    go to the CSD - Central Service Desk portal (page opens in a new window)
  • e-mail: helpdesk-eclo@mf.gov.pl:
    • in the "subject" field, enter the name of the service,
    • in the content of the message, describe what is wrong or write what you want to know,
    • send a message from the e-mail address that was used to create an account on PUESC (PUESC login),
  • phone - support on working days from 8:00 to 16:00:
    • 22 330 03 30 (calls from mobile phones)
    • 801 055 055 (calls from landlines)
    • +48 22 330 03 30 (calls from abroad)
ID: 652030177
ID: 652029674