Accessibility declaration

We are aware that accessibility is a process we work on every day.

Website publication date: 2015-07-01.

Date of last major update: 2021-02-01.

Digital accessibility status

due to technical considerations:
- there may be a malfunction of the focus at modal windows,
- there are occasional cases of form fields that do not have properly defined labels and form fields that are described,
- there are cases of inconsistent navigation,
- there are cases of inconsistent identification of website elements,
- there may be occasional elements that are inaccessible from the keyboard, which can be handled in another way,
- there are occasional errors in HTML syntax,
due to mistakes during content input:
- occasionally the lang attribute may not be correctly indicated for inserted quotes or names,
- there may be descriptions and instructions for sensory properties, e.g., colours, position,
- some attachments may lack information on file size and format,
- lists of items may be split into several separate lists and not reflect the correct relationship between the content,
- links on the site open pages in new windows or browser tabs in accordance with the information provided in their descriptions, but in exceptional cases:
  - pages may open in a new window without informing the user,
  - you may receive an erroneous message about a link opening in a new window,
there may be situations where, in spite of the efforts of the editors of the site, certain documents published on the site are not available due to the fact that they:
- come from different sources,
- are structured in a way that cannot be interfered with, e.g. files are made available to programmers and describe a document schema,
- have been published on the basis of rules adopted in another institution,
- were published before the Digital Accessibility Act entered into force,
for various reasons, in exceptional situations:
- the order and hierarchy of headings may be disrupted,
- there may be situations where the required contrast level of 4.5:1 is not met,
- distorted elements may appear when the page is enlarged to 200%,
- links may not have a defined purpose or may have an incorrectly defined purpose,
- due to the thematic similarity of text blocks, there may be situations where the uniqueness of page titles has not been maintained.

The Ministry makes every effort to ensure that the indicated inconsistencies and exclusions, where possible, are removed and corrected, and that the website is digitally accessible to the widest possible audience of the service.

Accessibility declaration preparation

Declaration was made on: 2021-02-01.

The declaration was last reviewed and updated on: 2024-03-21.

The declaration has been prepared on the basis of a self-assessment carried out by a public body.

Keyboard shortcuts

Standard keyboard shortcuts can be used on the website.

In case of problems with the accessibility of the website, submit a question, comment or problem by email to: redakcja.puesc@mf.gov.pl. The contact person is: Remigiusz Ryfa.

By the same means you can submit:

a request for inaccessible information,
a complaint about the lack of provision of accessibility.

You have the right to request the provision of accessibility of a digital website, mobile application or some element thereof. You can also request that the information be made available in alternative forms, for example by reading a digitally inaccessible document or describing the content of a film without an audio description.

In the content of your request:

provide your details,
indicate which website or mobile application you are referring to,
indicate the way to contact you,
specify the form of the information if you require it in an alternative form.

We will fulfil your request immediately and no later than within 7 days. If it is not possible to meet this deadline, we will inform you immediately when it will be possible to fulfil the request - this deadline will not be longer than 2 months. If it is not possible to provide accessibility, we will offer you an alternative means of accessing the information.

If we refuse to comply with a request to provide accessibility or alternative access to information, you will be able to lodge a complaint against such action.

Once you have exhausted all possibilities, you will also be able to send your complaint to the Ombudsman (the page opens in new window).

Detailed information on the architectural accessibility of the Ministry of Finance building can be found on the Ministry's website under Information for persons with mobility disabilities (the page opens in a new window).

Moreover, in relation to the Act on Sign Language and Other Means Communication (Journal of Laws of 2023 item 20), the Ministry has extended the catalogue of services that enable persons who are deaf or hard of hearing to contact the office. More information on this can be found on the Ministry's website under Information for people who are deaf or hard of hearing (the page opens in a new window).

Information on the architectural accessibility of the premises of the National Revenue Administration units can be found on the websites of these units under the tab: Settling matters / Accessibility. Go to the list of websites of KAS units (the page opens in a new window).

The Ministry of Finance and the National Revenue Administration provide the following mobile applications related to the tax and customs services available on the PUESC:

Mobilna Granica application,
Asystent Granica application,
mTAX FREE PL application,
e-TOLL PL application,
SENT DOSTAWY application,
SENT DOSTAWY EDU application.

You can read more about the applications on the Mobile applications page.

Declarations of availability of the mobile applications Asystent Granica, Mobilna Granica and mTAX FREE PL can be found on granica.gov.pl (the page opens in a new window), with which these applications are linked.

Below are the declarations of availability of the mobile applications: