FAQ

KAS technical assistance in the field of registration on PUESC

• go to the Central Service Desk (CSD) portal – only for logged in PUESC users;
• send a message to the e-mail address: helpdesk-eclo@mf.gov.pl – only for PUESC users who have logged in to CSD at least once:
  • in the "subject" field, enter "Access to the CBAM register",
  • in the message, describe what is not working properly or write what you want to know,
  • send a message from the e-mail address that was used to create an account on PUESC (PUESC login);
• call the SISC Help Desk hotline (24 hours a day, except for technical breaks between 9 p.m. and 10 p.m.):

+48 22 330 03 30 (calls from mobile phones)

+48 801 055 055 (calls from landlines)

+48 22 330 03 30 (calls from abroad)

- dial extension 3, then 1.

You will receive help only in matters related to access to the CBAM register related to registration on the PUESC portal, i.e. creating an account on PUESC, registering a company and linking a person with a company and obtaining the extended authorization "Access to the CBAM register".

KOBIZE substantive assistance in the field of issues related to CBAM

For assistance in fulfilling obligations related to CBAM and information on the functioning of the EU CBAM transitional register, please contact the National Center for Emission Balancing and Management (KOBIZE):

• call the KOBIZE hotline - available on weekdays from 9:00 a.m. to 3:00 p.m. at (22) 569 6597;
• send a message to the e-mail address: cbam@kobize.pl.