FAQ

In matters related to the e-TOLL PL application, in particular in the scope of:

• application installation,
• application configuration,
• application registration,
• application updates,
• application settings,
• journeys on toll roads,

we provide 24/7 support from consultants:

• by phone at the number +48 22 24 337 77,
• by the form available on the website https://etoll.gov.pl/en/application-form (the page opens in a new window) or Online Customer Account (IKK).

More information on the e-TOLL PL application can be found on the e-TOLL PL website (the page will open in a new window).

Attention! If you have problems with transferring vehicle geolocation data to the SENT register using the e-TOLL PL mobile application, please contact Help Desk SISC:

• via the Central Service Desk portal (page opens in a new window)
• by e-mail, by writing to the address helpdesk-eclo@mf.gov.pl
  • in the field "subject: enter the name of the service,
  • in the content of the message, write what is wrong or what you want to know,
  • send a message from the e-mail address you used to set up an account on PUESC (PUESC login),
• by phone - 24/7 support (excluding technical break from 9:00 p.m. to 10:00 p.m.) at:
  • 22 330 03 30 (calls from mobile phones)
  • 801 055 055 (calls from landlines)
  • +48 22 330 03 30 (calls from abroad)