FAQ

• Central Service Desk portal
  go to the CSD - Central Service Desk portal (page opens in a new window)
• e-mail: helpdesk-eclo@mf.gov.pl:
  • in the "subject" field, enter the name of the service,
  • in the content of the message, describe what is wrong or write what you want to know,
  • send a message from the e-mail address that was used to create an account on PUESC (PUESC login),
• phone - 24 hours a day (except technical break between 9 p.m. and 10 p.m.):
  • 22 330 03 30 (calls from mobile phones)
  • 801 055 055 (calls from landlines)
  • +48 22 330 03 30 (calls from abroad)

NOTE: We do not provide telephone support for the AIS/ICS2 subsystem services and the "Submit an import declaration" service (VAT-IM form).