FAQ

Movement of Excise Goods (EMCS PL2)


Contact the SISC Help Desk



  • Central Service Desk portal
    go to the CSD portal - Central Service Desk (page opens in a new window)
  • e-mail:
    • emcs.hd@mf.gov.pl
      • in the "subject" field, enter the name of the service,
      • in the content of the message, write what is wrong or what you want to know,
      • send a message from the e-mail address you used to set up your PUESC account (PUESC login) - you will contact the NCTS2 Competence Center at the Tax Administration Chamber in Łódź;
    • helpdesk-eclo@mf.gov.pl
      • in the "subject" field, enter the name of the service,
      • in the content of the message, write what is wrong or what you want to know,
      • send a message from the e-mail address you used to set up your PUESC account (PUESC login) - the message will be sent to the CSD system;
  • telephone - 24/7 support (excluding technical break from 9:00 p.m. to 10:00 p.m.):
    • 22 330 03 30 (calls from mobile phones)
    • 801 055 055 (calls from landlines)
    • +48 22 330 03 30 (calls from abroad)
ID: 652175949