FAQ

EORI, AEO, REX, CRPA, CBAM, Customs agent - find out more

In the field "legal form" you should select:

  • unincorporated entity,

and in the field "details of legal form":

  • civil partnership.
ID: 650780795

To obtain an EORI number, select the area of ​​operation CUSTOMS. Remember that an EORI number in Poland can only be obtained by a domestic company or a company from outside the European Union. Other companies (registered in the territory of the European Union) must apply for an EORI number in the country of establishment.

ID: 652066094

Contact the SISC Help Desk

ID: 668065463

Assistance with submitting an application and obtaining CBAM authorized declarant status

Call +48 61 858 60 90 between 8:00 AM and 3:00 PM on weekdays (Monday - Friday).

KAS technical assistance in the field of registration on PUESC and obtaining the authorization called "Access to the CBAM register"

  • go to the Central Service Desk (CSD) portal – only for logged in PUESC users;
  • send a message to the e-mail address: helpdesk-eclo@mf.gov.pl – only for PUESC users who have logged in to CSD at least once:
    • in the "subject" field, enter "Access to the CBAM register",
    • in the message, describe what is not working properly or write what you want to know,
    • send a message from the e-mail address that was used to create an account on PUESC (PUESC login);
  • call the SISC Help Desk hotline (24 hours a day, except for technical breaks between 9 p.m. and 10 p.m.):

+48 22 330 03 30 (calls from mobile phones)

+48 801 055 055 (calls from landlines)

+48 22 330 03 30 (calls from abroad)

- dial extension 3, then 1.

You will receive help only in matters related to access to the CBAM register related to registration on the PUESC portal, i.e. creating an account on PUESC, registering a company and linking a person with a company and obtaining the extended authorization "Access to the CBAM register".

ID: 686593905
ID: 713497860
  • Central Service Desk portal
    go to the CSD portal - Central Service Desk (page opens in a new window)
  • e-mail: helpdesk-eclo@mf.gov.pl
    • in the "subject" field, enter the name of the service
    • in the body of the message, describe what is wrong or write what you want to know
    • send a message from the e-mail address that was used to create an account on PUESC (PUESC login)
  • phone - 24 hours a day (except technical break between 9 p.m. and 10 p.m.):
    • 22 330 03 30 (calls from mobile phones)
    • 801 055 055 (calls from landlines)
    • +48 22 330 03 30 (calls from abroad)
ID: 652224909
ID: 652218992
ID: 652218969