Customs, border and statistics
Contact the SISC Help Desk
HD - Single Window and controls of border inspections
- Central Service Desk portal
go to the CSD - Central Service Desk portal (page opens in a new window) - e-mail: helpdesk-eclo@mf.gov.pl:
- in the "subject" field, enter the name of the service,
- in the content of the message, describe what is wrong or write what you want to know,
- send a message from the e-mail address that was used to create an account on PUESC (PUESC login),
- phone - 24 hours a day (except technical break between 9 p.m. and 10 p.m.):
- 22 330 03 30 (calls from mobile phones)
- 801 055 055 (calls from landlines)
- +48 22 330 03 30 (calls from abroad)
NOTE: Telephone support is provided only in the scope of setting up an account on the PUESC portal, company registration and linking a person with the company for the purpose of using the service.
ID: 652137663
HD - Import of goods
- Central Service Desk portal
go to the CSD - Central Service Desk portal (page opens in a new window) - e-mail: helpdesk-eclo@mf.gov.pl:
- in the "subject" field, enter the name of the service,
- in the content of the message, describe what is wrong or write what you want to know,
- send a message from the e-mail address that was used to create an account on PUESC (PUESC login),
- phone - 24 hours a day (except technical break between 9 p.m. and 10 p.m.):
- 22 330 03 30 (calls from mobile phones)
- 801 055 055 (calls from landlines)
- +48 22 330 03 30 (calls from abroad)
ID: 652107169
HD - TAX FREE - VAT refund to travelers
- Central Service Desk portal
go to the CSD - Central Service Desk portal (page opens in a new window) - e-mail: helpdesk-eclo@mf.gov.pl:
- in the "subject" field, enter the name of the service,
- in the content of the message, describe what is wrong or write what you want to know,
- send a message from the e-mail address that was used to create an account on PUESC (PUESC login),
- phone - 24 hours a day (except technical break between 9 p.m. and 10 p.m.) - only in the scope of setting up an account on the PUESC portal, registering a company and linking a person with a company:
- 22 330 03 30 (calls from mobile phones)
- 801 055 055 (calls from landlines)
- +48 22 330 03 30 (calls from abroad)
ID: 652137647
HD - Export of goods
- Central Service Desk portal
go to the CSD - Central Service Desk portal (page opens in a new window) - e-mail: helpdesk-eclo@mf.gov.pl:
- in the "subject" field, enter the name of the service,
- in the content of the message, describe what is wrong or write what you want to know,
- send a message from the e-mail address that was used to create an account on PUESC (PUESC login),
- phone - 24 hours a day (except technical break between 9 p.m. and 10 p.m.):
- 22 330 03 30 (calls from mobile phones)
- 801 055 055 (calls from landlines)
- +48 22 330 03 30 (calls from abroad)
ID: 652137613
HD - Transit of goods
- Central Service Desk portal
go to the CSD - Central Service Desk portal (page opens in a new window) - e-mail: helpdesk-eclo@mf.gov.pl:
- in the "subject" field, enter the name of the service,
- in the content of the message, describe what is wrong or write what you want to know,
- send a message from the e-mail address that was used to create an account on PUESC (PUESC login),
- telephone - 24 hours a day (except technical break between 9 p.m. and 10 p.m.):
- 22 330 03 30 (calls from mobile phones)
- 801 055 055 (calls from landlines)
- +48 22 330 03 30 (calls from abroad)
ID: 652107188
HD - EU Statistics (Intrastat)
- Central Service Desk portal
go to the CSD - Central Service Desk portal (page opens in a new window) - e-mail: helpdesk-eclo@mf.gov.pl:
- in the "subject" field, enter the name of the service,
- in the content of the message, describe what is wrong or write what you want to know,
- send a message from the e-mail address that was used to create an account on PUESC (PUESC login),
- phone - support on working days from 8:00 to 16:00:
- 22 330 03 30 (calls from mobile phones)
- 801 055 055 (calls from landlines)
- +48 22 330 03 30 (calls from abroad)
Contact with the Central Department of Intrastat IAS in Szczecin
Substantive handling of INTRASTAT declarations is carried out in individual units of the Intrastat Department according to the NIP ranges of entities obliged to submit such declarations.
List of contact telephone numbers to the Central INTRASTAT Department - pdf file (41,3 KB)
ID: 652137631
HD - Customs Tariff
- Central Service Desk portal
go to the CSD - Central Service Desk portal (page opens in a new window) - e-mail: helpdesk-eclo@mf.gov.pl:
- in the "subject" field, enter the name of the service,
- in the content of the message, describe what is wrong or write what you want to know,
- send a message from the e-mail address that was used to create an account on PUESC (PUESC login),
- phone - we do not provide telephone support for these services.
ID: 652137675
HD - Border checks
- Central Service Desk portal
go to the CSD - Central Service Desk portal (page opens in a new window) - e-mail: helpdesk-eclo@mf.gov.pl:
- in the "subject" field, enter the name of the service,
- in the content of the message, describe what is wrong or write what you want to know,
- send a message from the e-mail address that was used to create an account on PUESC (PUESC login),
- phone - we do not provide telephone support for these services.
ID: 652107124
HD - Special procedures
- Central Service Desk portal
go to the CSD - Central Service Desk portal (page opens in a new window) - e-mail: helpdesk-eclo@mf.gov.pl:
- in the "subject" field, enter the name of the service,
- in the content of the message, describe what is wrong or write what you want to know,
- send a message from the e-mail address that was used to create an account on PUESC (PUESC login),
- phone - we do not provide telephone support for these services.
ID: 652107140