Accessibility declaration of the SENT DOSTAWY mobile application (iOS)

The Ministry of Finance (Ministry) undertakes to ensure the availability of the mobile application in accordance with the provisions of the Act of 4 April 2019 on digital availability of websites and mobile applications of public entities.
The accessibility declaration applies to the SENT DOSTAWY mobile application available for iOS mobile devices (the page opens in a new window).

Date of publication of the mobile application: .

Date of last major update: .

Digital accessibility status

The mobile application is partially compliant with the law of 4 April 2019 on the digital availability of websites and mobile applications of public entities due to the incompatibilities or exemptions listed below:

  • some graphic elements do not have a text alternative or the alternative text used is not precise,
  • the application works only in portrait orientation,
  • some content does not comply with contrast requirements,
  • there is an empty focus element,
  • the order of focus elements may be disturbed,
  • labels of some elements are read in a language other than Polish,
  • some elements (buttons, icons) do not have the appropriate attribute/label,
  • changing the font of the operating system of the device may limit the visibility of the content - the problem of scaling some text elements,
  • no possibility to enlarge the content,
  • maps are excluded from the obligation to ensure accessibility.

The Ministry of Finance will seek to correct the errors and incompatibilities of the application and bring it in line with digital accessibility requirements.

Accessibility declaration preparation

Declaration was made on:nbsp;.

Declaration last reviewed and updated on:.

The declaration was prepared on the basis of an audit conducted by an external entity: Utilitia Sp. z o. o.

Keyboard shortcuts

Standard keyboard shortcuts can be used on the mobile application.

Feedback and contact details

In case of problems with the accessibility of the SENT DOSTAWY application, submit a question, comment or problem by e-mail to: sekretariat.dzp@mf.gov.pl. Responsible for handling comments and requests are: Anetta Janda-Brzezińska.

By the same means you can submit:

  • a request for inaccessible information,
  • a complaint about the lack of provision of accessibility.

Handling accessibility request and complaints

You have the right to request that the mobile application or some element of it be made available. You can also request that the information be made available in alternative forms, for example by reading a digitally inaccessible document or describing the content of a film without an audio description.

In the content of your request:

  • provide your details,
  • indicate that you are referring to the SENT DOSTAWY mobile application,
  • indicate the way to contact you,
  • specify the form of the information if you require it in an alternative form.

We will fulfil your request immediately and no later than within 7 days. If it is not possible to meet this deadline, we will inform you immediately when it will be possible to fulfil the request - this deadline will not be longer than 2 months. If it is not possible to provide accessibility, we will offer you an alternative means of accessing the information.

If we refuse to comply with a request to provide accessibility or alternative access to information, you will be able to lodge a complaint against such action.

Once you have exhausted all possibilities, you will also be able to send your complaint to the Ombudsman (the page opens in new window).

Architectural accessibility

Detailed information on the architectural accessibility of the Ministry of Finance building can be found on the Ministry's website under Information for persons with mobility disabilities (the page opens in a new window).

Moreover, in relation to the Act on Sign Language and Other Means Communication (Journal of Laws of 2023 item 20), the Ministry has extended the catalogue of services that enable persons who are deaf or hard of hearing to contact the office. More information on this can be found on the Ministry's website under Information for people who are deaf or hard of hearing (the page opens in a new window). 

Information on the architectural accessibility of the premises of the National Revenue Administration units can be found on the websites of these units under the tab: Settling matters / Accessibility. Go to the list of websites of KAS units (the page opens in a new window).